What if my housekeeper breaks something that is under the excess?
You can request the housekeeper contribute to replacing the item. Mmm will not pay out for minor damages below the value of £100.
What happens if the window or carpet operators cause damage whilst working in my home?
Both companies have their own insurance to cover any damage that occurs whilst working at your home. Any claims will be dealt with by them personally.
What if something gets broken when my home is being cleaned by my housekeeper?
Your housekeeper will report any damage she causes to you and to Mmm. Each claim is treated individually however we have an excess on our policy of £100 for minor damage and £250 for serious damage. If a claim is of a serious nature and is processed through our insurance …
Can I tip the housekeeper or anyone else who works for me?
Yes you can do that directly with that person when they are there.
Is my housekeeper receiving the London Living Wage?
Not all our areas match the current LLW rate, however we are striving towards achieving it. Our suggested rate for the housekeeper is a minimum rate and you can discuss any increase you’d like to make directly with them.
What is the cost of carpet, mattress and upholstery cleaning?
Our operators will only charge you for the amount of actual cleaning they do, it’s not based on a price per room which can cost you more than it actually should. You can obtain an estimate for this work by clicking here.
What is the cost of window cleaning?
Quotation for windows, gutters and conservatories is carried out free of charge by the operators. Price depends on the current state of the windows plus how often you will be wanting your windows cleaned. You can request a free no obligation quote by completing the request form, click here.
What is the cost of having a regular cleaner?
The price is based on an hourly rate depending on your postcode, please click here to use our calculator to see the actual price.
Can my housekeper clean natural stone/ hardwoood or any other fragile/specialised surfaces?
If you have a specific cleaning product for a particular surface, it’s advisable to inform the housekeeper and demonstrate how it should be cleaned correctly.
What happens to my spare key when my housekeeper goes on holiday?
If you have not requested any cleaning to be done then we ask the housekeeper to return all keys in their possession to the office for safe keeping whilst they are away.