What if I am not happy about the level of cleaning received?
Please contact the office within 24 hrs of inspecting your property after the clean has been completed and we will find the best solution for you.
Will my housekeeper be ok with my pets?
During our interiew process we discuss allergies and pet phobias to ensure which animals they would be ok working around. We will not allocate someone who is scared/allergic to dogs/cats other pets if you have them.
Will my assigned housekeeper clean whislt I’m out?
Yes sure, if you would like that. We are confident in our recruitment process that we can trust our housekeepers to be responsible with keys to their clients homes.
Can my housekeeper provide an end of tenancy clean?
Unfortunately no, if you are renting through a mangement/ lettings company they prefer you to have their team of specialised people to come in for the final clean.
Will my housekeeper wash up dishes or load and empty the dishwasher or change the bed linen?
That is entirely up to you and the time that’s been alloted them to complete all the required jobs.
Will be housekeeper clean on bank holidays, if that is her usual cleaning day?
Please discuss this with your assigned housekeeper. They will normally move the clean to another day that week. If they don’t have the availability then you can contact Mmmarvellous make alternative arrangements.
How long do your housekeepers remain with you?
Some housekeepers join for a short period of time, others for a year or so and some have been with us since we started. So it all depends on their own lives as to how long they stay with us. Our guarantee is that we will always give you a …
Will I meet the housekeeper you assign to me?
Yes, we prefer that you meet them before they start cleaning for you so you are confident in handing over your keys if needed. It’s a good opportunity to meet a person who will be cleaning for you so you can show them around your home .This gives them a …
Is my housekeeper covered by insurance?
We have insurance that covers major damage to your home, for more information please see the insurance section.
What kinds of people clean homes?
Cleaners come from all walks of life, there isn’t a stereotypical image to present. Some cleaners work because they are good at cleaning Some enjoy the flexibility of working hours Others have children and working close to home/school, makes it ideal for their situation.