Does Mmm supply the cleaning products?
Cleaning supplies aren’t included, each client is to provide their housekeeper with the materials they wish them to use for cleaning. This ensures your cleaner uses the products you prefer. In addition, the majority of our housekeepers use public transport so it would be really tricky for them to carry …
Do I have to be home for the cleaning to take place?
It’s completely up to you. The majority of our customers like to have their homes cleaned when they are out at work or busy otherwise and provide their housekeeper with a key. However, the pre-start meeting with the housekeeper, will be organised before the cleaning to ensure that you feel …
What are the minimum cleaning hourly requirement?
3 hours for a weekly clean or 4 hours fortnightly. Of course we can have exceptions to the rules depending on the size of your home.
What makes Mmmarvellous different to other cleaning companies?
All housekeepers are met in the real world and not vetted online and over the phone. They attend our Induction Course at the office and we then visit them at their own home. Regular spot checks are conducted on all homes whilst the housekeeper is working. Our other services such …
How is the charge calculated for a regular service?
Our company representative will discuss your requirements with you whilst at your home and from that and their personal experience will be able to provide guidance as to how long the clean should take. The cost is calculated on how many hours of work is agreed, our minimum hours are …
What if something gets broken when my home is cleaned?
We treat your home with the utmost care. But if something is damaged or broken the housekeeper will leave a note or call then, then they will contact the office team. Our cleaners are insured, however we have an excess on the policy of £100.00, so clients are responsible for …
How do I pay for the service?
Your service is calculated on an hourly basis, which is then divided between the housekeeper and company. Your housekeeper will be paid at the end of every cleaning session either by cheque or cash. The agency fee will be paid on a monthly basis in advance once you are happy …
What if I do not want cleaning to be done while I am away on holiday?
Inform your housekeeper of when you are away, they may suggest that some areas of the home have not been deep cleaned for a long time such as kitchen cupboards which she could do whilst you are away. If you prefer her not to clean for you then let her …
What happens if my scheduled cleaning service falls on a statutory holiday?
You should discuss this with your assigned housekeeper, they will normally move the clean to another day that week. If they don’t have the availability then you can contact Mmmarvellous make alternative arrangements.
