How long does a claim take?
This all depends on what has happened. We will require two quotes for the works or item and if the matter is processed through the insurance company then it will be according to their workload.
What training or guidelines do you give your housekeepers with special items or surfaces in homes?
During our Induction Course we show samples of how things have been damaged and how to prevent them again. If you do have specific surfaces or items that are precious consider do I really want them to clean it. Of course with special surfaces showing them the product to use …
If the damage is minor and below the £150 can I ask the housekeeper to pay for the damage?
Before insisting on the housekeeper paying for the item we would recommend asking yourself ‘if I had caused this damage would I really be bothered about it?” and then consider your ongoing working relationship with them. You can request directly with your housekeeper to contribute towards the costs, Mmm will …
What’s the procedure for reporting damaged items?
The housekeeper is responsible to inform you and Mmm about the incident immediately. Mmm will then send you an insurance claim form for completion and return to start the process of making a claim.
What if something gets broken when my home is being cleaned by my housekeeper?
Your housekeeper will report any damage she causes to you and to Mmm. Just like any insurance policy there is an excess before a claim can be made and our excess is £500.00. The first £150 of any claim will be the responsibility of the client. So for example if …
