If you have a specific cleaning product for a particular surface, it’s advisable to inform the housekeeper and demonstrate how it should be cleaned correctly.
If you have not requested any cleaning to be done then we ask the housekeeper to return all keys in their possession to the office for safe keeping whilst they are away.
Please contact the office within 24 hrs of inspecting your property after the clean has been completed and we will find the best solution for you.
During our interiew process we discuss allergies and pet phobias to ensure which animals they would be ok working around. We will not allocate someone who is scared/allergic to dogs/cats other pets if you have them.
Yes sure, if you would like that. We are confident in our recruitment process that we can trust our housekeepers to be responsible with keys to their clients homes.
Unfortunately no, if you are renting through a mangement/ lettings company they prefer you to have their team of specialised people to come in for the final clean.
Please discuss this with your assigned housekeeper. They will normally move the clean to another day that week. If they don’t have the availability then you can contact Mmmarvellous make alternative arrangements.
Some housekeepers join for a short period of time, others for a year or so and some have been with us since we started. So it all depends on their own lives as to how long they stay with us. Our guarantee is that we will always give you a …
Yes, we prefer that you meet them before they start cleaning for you so you are confident in handing over your keys if needed. It’s a good opportunity to meet a person who will be cleaning for you so you can show them around your home .This gives them a …
We have insurance that covers major damage to your home, for more information please see the insurance section.