How do I get a management fee refund if there is a break in service?
The next collection of your direct debit will reflect the amount of the refund.
What happens if I don’t have enough funds in my account for the direct debit?
Please inform us before the date of collection so we can stop the payment and reduce the costs involved which are passed onto you. If payment is not made then Mmm can cancel the housekeeper from attending your property until the invoice is paid in full.
How do I pay for window/gutter/carpet or mattress cleaning?
The operators will invoice you on the day of the clean and you will need to pay them within 7 days either by cash or bank transfer.
How do I pay for the communal /one off/business cleaning?
This will be discussed with you when the company representative visit the site. Generally we will invoice you the full amount and pay the housekeeper thereafter.
How do I pay for the regular cleaning or one off cleaning?
As your housekeeper is self employed your hourly rate is dviided between them and the company. The housekeeper is paid on the day of the clean either by cash or bank transfer. The management fee is then paid monthly by direct debit and collected on either the 1st or 16th …
