Head Office: 6 Hampton Rd E, Twickenham

Follow Us:

Call Now! 0208 941 2791

Frequently Asked Questions

 

If you have any more questions but you don’t see the answer below, please contact the Mmmarvellous team. We will answer your question, and can add the question to this page.

 

During our interiew process we discuss allergies and pet phobias to ensure which animals they would be ok working around.   We will not allocate someone who is scared/allergic to dogs/cats other pets if you have them.

Category: Housekeepers

Yes sure, if you would like that.  We are confident in our recruitment process that we can trust our housekeepers to be responsible with keys to their clients homes.

Category: Housekeepers

Yes, we prefer that you meet them before they start cleaning for you so you are confident in handing over your keys if needed.  It’s a good opportunity to meet a person who will be cleaning for you so you can show them around your home .This gives them a good understanding of all your requirements.

Category: Housekeepers

Please discuss this with your assigned housekeeper. They will normally move the clean to another day that week.  If they don’t have the availability then you can contact Mmmarvellous make alternative arrangements.

Category: Housekeepers

Cleaners come from all walks of life, there isn’t a stereotypical image to present.

  • Some cleaners work because they are good at cleaning
  • Some enjoy the flexibility of working hours
  • Others have children and working close to home/school, makes it ideal for their situation.
Category: Housekeepers

Please contact the office within 24 hrs of inspecting your property after the clean has been completed and we will find the best solution for you.

Category: Housekeepers

If you have not requested any cleaning to be done then we ask the housekeeper to return all keys in their possession to the office for safe keeping whilst they are away.

Category: Housekeepers

We have insurance that covers major damage to your home, for more information please see the insurance section.

Category: Housekeepers

Some housekeepers join for a short period of time, others for a year or so and some have been with us since we started.  So it all depends on their own lives as to how long they stay with us.  Our guarantee is that we will always give you a continuous service.

Category: Housekeepers

We follow a very strict recuirtment process. We will never just take details on line or by phone and assign to a client.  We meet everyone who works for us. Firstly, all potential candidates attend our in house workshop, then have a second interview at their home with tests. As long as their references are good and they pass our examination then they will be added to our database or recommended cleaners.

Category: Housekeepers

The majority of our housekeepers are recommended by their friends who work with us.  Others obtain our information through advertising on well establised recruitment platforms or using a dedicated website to attract people to join our team of self employed housekeepers.

Category: Housekeepers

If you have a specific cleaning product for a particular surface, it’s advisable to inform the housekeeper and demonstrate how it should be cleaned correctly.

Category: Housekeepers

Unfortunately no,  if you are renting through a mangement/ lettings company they prefer you to have their team of specialised people to come in for the final clean.

Category: Housekeepers

Load More