During our interiew process we discuss allergies and pet phobias to ensure which animals they would be ok working around. We will not allocate someone who is scared/allergic to dogs/cats other pets if you have them.
Yes, we prefer that you meet them before they start cleaning for you so you are confident in handing over your keys if needed. It’s a good opportunity to meet a person who will be cleaning for you so you can show them around your home .This gives them a good understanding of all your requirements.
Please discuss this with your assigned housekeeper. They will normally move the clean to another day that week. If they don’t have the availability then you can contact Mmmarvellous make alternative arrangements.
Some housekeepers join for a short period of time, others for a year or so and some have been with us since we started. So it all depends on their own lives as to how long they stay with us. Our guarantee is that we will always give you a continuous service.
We follow a very strict recuirtment process. We will never just take details on line or by phone and assign to a client. We meet everyone who works for us. Firstly, all potential candidates attend our in house workshop, then have a second interview at their home with tests. As long as their references are good and they pass our examination then they will be added to our database or recommended cleaners.
The majority of our housekeepers are recommended by their friends who work with us. Others obtain our information through advertising on well establised recruitment platforms or using a dedicated website to attract people to join our team of self employed housekeepers.