If you have any more questions but you don’t see the answer below, please contact the Mmmarvellous team. We will answer your question, and can add the question to this page.
Yes, we prefer that you meet them before they start cleaning for you so you are confident in handing over your keys if needed. It’s a good opportunity to meet a person who will be cleaning for you so you can show them around your home .This gives them a good understanding of all your requirements.
Cleans that take place at irregular intervals or a spring/deep cleans involve much more work and as such are priced at a higher cost than a regular clean.
There are no bank charges or costs involved in running this type of payment as it’s a set amount automatically coming out of your account. Should we run a direct debit system it would increase our costs in personnel to administer the transactions and a bank charge of 40p per transaction. These additional costs would have to be passed back to the client, increasing our fees.
Ad-hoc/one off service can be used whenever convenient for you. First of all, it saves your time. It may be useful for customers who travel frequently or someone whose work arrangements or other personal circumstances vary a lot therefore not convenient to have a regular service. It is also useful when planing a budget. Anyone who is planing a party, expecting guests or just simply want a thorough/deep clean in the house but do not have time or simply do not want to do cleaning themselves, an ad-hoc cleaning may be very handy. it may be a great help for those who run short lets and need cleaning just on temporary basis or whenever requested. No matter the occasion we can help.
The hourly rate depends on your postcode, the range is between £ 12.60 £ 13.60. The rate is then divided into two payments, one direct to the housekeeper after each visit and then a monthly management fee payable to the company.
When choosing a cleaning company you should choose one who:
Cleaners come from all walks of life, there isn’t a stereotypical image to present.
Quotation for windows, gutters and conservatories is carried out free of charge by the operators. Price depends on the current state of the windows plus how often you will be wanting your windows cleaned. You can request a free no obligation quote by completing the request form, click here.
Every room that requires carpet cleaning is measured and calculated on the actual amount of area to be cleaned a price will be given. There is no average room price for carpet cleaning. For upholstery cleaning and mattress cleaning prices are based on the sizes. You can use our calculator to obtain a price for these services, please click here.
Paul & Ben who operate under the name of BLC cleaning, prefer to see your property first to assess the current condition of windows and discuss your requirements. They will provide you with a price for either one off cleaning or regular cleaning.
Cleaning service for the following:
Your housekeeper will report any damage she causes to you and to Mmm. Each claim is treated individually however we have an excess on our policy of £100 for minor damage and £250 for serious damage. If a claim is of a serious nature and is processed through our insurance company Mmm will pay the £250 excess.
Inform your housekeeper of when you are away, they may suggest that some areas of the home have not been deep cleaned for a long time such as kitchen cupbaords, top of furniture etc which could be done whilst you are away. If you prefer a housekeeper not to clean for you then let her know, she will contact the office for any cover work she may want not to loose the income. It is ideal to provide them with a week’s or more notice, but no less than two working days notice.
We follow a very strict recuirtment process. We will never just take details on line or by phone and assign to a client. We meet everyone who works for us. Firstly, all potential candidates attend our in house workshop, then have a second interview at their home with tests. As long as their references are good and they pass our examination then they will be added to our database or recommended cleaners.
The majority of our housekeepers are recommended by their friends who work with us. Others obtain our information through advertising on well establised recruitment platforms or using a dedicated website to attract people to join our team of self employed housekeepers.
Your service is calculated on an hourly basis, which is divided between the housekeeper and company. Your housekeeper will be paid at the end of every cleaning session either by bank transfer or cash. The managment fee will be paid by Standing Order on a monthly basis in advance once you are happy with the service. (Standing order is not the same as Direct Debit. Standing orders are a set amount that leave your bank account at regular intervals and are controlled by the bank account holder and not the company.)
Yes, a member of the office team will meet you before we assign a cleaner. This is not a sales visit, you will get prices and all the information you need to decide about allowing Mmmarvellous to work for you. We aim to have the highest levels of customer satisfaction so by meeting you we can assess your expectations and explain our procedures so you feel confident in allowing a ‘stranger’ into your home.
Cleaning supplies aren’t included, each client is to provide their housekeeper with the materials they wish them to use for cleaning. This ensures your cleaner uses the products you prefer. In addition, the majority of our housekeepers use public transport so it would be really tricky for them to carrry around cleaning materials and equipment.
It’s completely up to you. The majority of our customers like to have their homes cleaned when they are out at work or busy otherwise and provide their housekeeper with a key. However, the pre-start meeting with the housekeeper, will be organised before the cleaning to ensure that you feel comfortable with our specially vetted and insured housekeeper selected for your home.
COVID19 Customer Update - Back To Work! 11th May 2020