mmarvellous - keeping your home, clean
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info@mmmarvellous.co.uk

020 8941 2791

Privacy Policy including Data Protection

Mmmarvellous is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.

Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Mmmarvellous may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 1 August 2012.

Personal information we collect and use

In general, you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site, you will need to register and you will be asked to provide certain information such as your contact details and address.

Mmmarvellous will retain all records for its own use. We do not sell or pass on data to any third party or company.

Should any of your personal information change please ensure that you inform Mmmarvellous so our data can be updated.

What we do with the information we gather:

We require certain information to understand your needs and provide you with a better service and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting.
  • For our own market research, we may contact you by email or phone or text. We may use the information to customise the website according to your interests.

Emails:

Emails will be sent to you on a regular basis in relation to the service you are receiving.

We operate our emails through Infusionsoft, so at times you may receive an email addressed as 'bounce@Infusionsoft on behalf of Mmmarvellous' - please ensure that you make this safe so it will not go into your spam box.

In addition to 'normal' correspondences you will receive emails concerning:

  • Feedback: on the service you've had or are receiving. This is purely voluntary, however it helps us know how our clients feel about the service they've received and if there is anything we can do to improve.
  • Cleaning Tips series: This service provides helpful hints and tips on cleaning and generally domestic ideas to make your home 'mmmarvellously' clean. The series is sent to clients every 3 months by email â€" you may opt in or opt out of this service.
  • Site & Service updates: We will send registered users of Mmmarvellous occasional emails informing them of changes or updates to our services.

Security:

Mmmarvellous takes every precaution to protect our users' privacy when submitting information online or offline.

All our online records are password protected and only accessable by our employees. All employees are kept up to date on our security and privacy policies. In addition, the servers on which we store personal information is kept in a secure environment. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or willful default.

Notification of changes: Should our privacy or data protection policies change in any way, we will inform all persons held on our database by email and on the home page on our website.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to: Mmmarvellous Home Services Ltd, 6 Hampton Rd East, Hanworth, Feltham TW13 6JA.